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Read our most recent articles, product highlights, and the newest features.
Clone a Work Order
Some work orders grow large and unwieldy from a billing perspective. The new Clone Work Order feature lets you copy an existing work order—preserving comments, documents, and custom field values—while giving you a fresh start for scheduling and invoicing.
Read more →HTML Email Templates in BigWave: What They Are and Why They Matter
A plain-English intro to HTML email templates in BigWave — what they are, why they're worth it, and how AI can build one for you even if you've never written a line of HTML.
Read more →HTML Templates for Invoice Emails: The Complete Field-Code Cheat Sheet
Build a professional, branded invoice email in BigWave — with a complete cheat sheet of every field code you can drop in, plus repeating line items, totals, and a Pay Now button.
Read more →HTML Templates for Alerts and Everything Else
Invoices aren't the only emails BigWave sends. Here's how to use HTML templates for alerts, reminders, quotes, and other notifications — with the building blocks that work across every email type.
Read more →How BigWave Software Transforms Field Data Collection into Operational Gold
Imagine this... Your technician finishes a job in the field — takes a few photos, jots down some notes, maybe grabs a signature. But instead of it all flowing…
Read more →Transform Your Document Management with BigWave's Deliverables Feature
In today’s fast-paced business world, efficient document management can make or break a project. If you’ve been looking for a way to streamline your processes,…
Read more →Streamline Your Invoicing with BigWave
Invoicing is a crucial aspect of any business, and delays in sending out invoices can lead to cash flow issues. With BigWave, you can say goodbye to manual…
Read more →Find a user and view their login information
Today, a user emailed looking for a specific person in their system. Given the name of a person, it's straightforward to find them and see how they are entered…
Read more →Designating a project manager
Projects in BigWave now have a designated project manager. Previously, project roles (to which project team members are assigned) could be designated as…
Read more →Global Tags now available
The ability to tag work orders and schedule items have been in BigWave for some time now. Schedule tags are global in nature, but work order tags have always…
Read more →Interact with your Partners in BigWave
Partners in BigWave Within the industries served by BigWave, partner companies are a big part of everyday operations. Without chains of established partner…
Read more →Introducing the new LastUpdated field for your API client code
Today we released a new API endpoint to inform what work orders have changed since a given date. When properly used, it cuts down client processing…
Read more →Monitor Fire Alarm Systems
BigWave helps manage maintenance contracts that require regular site visits on a defined periodic schedule. Whether it be on a weekly, monthly, or yearly…
Read more →Partner Custom Fields
Today we released the ability to define custom fields for Partners. This continues the upgrades we are making to the partner area including the ability for…
Read more →Supplier Purchase Orders
Often times supplies needed for a work order come through an outside vendor(s). Typically, the buying company will issue multiple purchase orders (POs), one…
Read more →New API endpoints for invoice information
Many BigWave users leverage the flexible and extensive invoicing features. This evening's release will feature an API update that includes invoicing…
Read more →The new Dark Mode theme
Today, we released support for dark mode to BigWave. Many are familiar, but dark mode is a theme style that reduces glare by making backgrounds darker centric…
Read more →What are projects in BigWave?
To better understand Projects in BigWave, and why these even exist, it’s important to understand the limitations found with most field service management…
Read more →What is BigWave?
BigWave, founded in 2005, creates service management software that schedules and tracks service, deployments, and maintenance for IT assets in the retail…
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