Field Service Management
Improve your service team's efficiency up to 25% with BigWave
BigWave turns a clunky mashup of disparate tools into one streamlined platform. Your whole team — plus your customers and partners — collaborate on day-to-day operations and eliminate the chaos that plagues most service delivery organizations.
Trusted by the world's leading companies
Work up to 25% more efficiently
Everything your service operation needs
Manage assets
Define and track all assets in the field, view their complete history over time, and auto-schedule maintenance work.
Learn more →Easily schedule and assign
Handle multiple activities and assignments per work order, with centralized alerting of events as they happen.
Learn more →Manage rollouts
Match each customer's unique delivery requirements without custom code — tailor processes, fields, alerts, and status, all visible to your customers.
Learn more →About BigWave
Expertly track maintenance services for deployed fixed assets
Combining asset management, field service management, project management, and CRM features, BigWave molds itself to your processes. Our responsive, web-based system works across multiple customers to track, schedule, and invoice — saving you time and money.
If you manage the ever-changing field-service needs of a diverse customer base, BigWave is for you.
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Built for on-site service teams
One platform for asset-heavy field service
BigWave is built for any organization that sends a technician on-site to install and maintain equipment. Customers leverage their portal to improve cash flow with fast, accurate, same-day invoices.
Our services
Streamline internal processes and centralize work
Streamlined processes
Run your whole organization on one platform — national service centers and help desks, asset management, fewer meetings, reliable delivery with less.
Learn more →Full collaboration access
Work closely with customers, technicians, and partners by sharing deliverables, documentation, and schedules from a single platform.
Improved cash flow
Automated labor/material costs and pricing enable same-day, accurate invoicing for completed work.
Learn more →Asset tracking & custom fields
Assign and track every asset on an integrated platform, with full customization to fit how your business works.
Learn more →Testimonials
What our clients say about BigWave
Hear how our partners cut the time they spend managing projects and improved cash flow — and why one of them wants to keep BigWave a secret from the competition.
Our blog
Latest articles & product highlights
Clone a Work Order
Some work orders grow large and unwieldy from a billing perspective. The new Clone Work Order feature lets you copy an existing work order—preserving comments, documents, and custom field values—while giving you a fresh start for scheduling and invoicing.
Read more →HTML Templates for Alerts and Everything Else
Invoices aren't the only emails BigWave sends. Here's how to use HTML templates for alerts, reminders, quotes, and other notifications — with the building blocks that work across every email type.
Read more →HTML Templates: Formatting Dates and Dollar Amounts
Take control of how field codes read in your BigWave emails — turn 1250.00 into $1,250.00 and a raw timestamp into July 1, 2026 — using inline format instructions and standard .NET format strings.
Read more →Try BigWave free for 30 days
Streamline national service centers and help desks, manage assets, eliminate status meetings, and deliver reliably with less.