Technician mobile app
Every technician carries their jobs in their pocket.
- See assigned work orders and visits
- Add photos, time, materials and signatures
- Keep working with no signal
Field service management
Run the job, the technician and the books on one platform
Your office schedules and tracks every work order. Your technicians work from an app on their phones. Your KPI reports show what is working. Your invoices and payments go to QuickBooks Online.
Technician app: 
★★★★★4.9/5 from 34+ reviews 30-day free trial Trusted since 2005
QBInvoice sentto QuickBooks Online
KPI reports
Know how fast and how well your team works.
- Days from request to quote, to visit, to invoice
- Quote conversion and repeat visits
- Split by customer, region, technician or project
QuickBooks Online
Type each invoice once. BigWave does the rest.
- Invoices and credit memos go to QuickBooks
- Payments flow both ways
- Locked time cards go to payroll
Trusted by the world's leading companies
25%Efficiency gainReported by service teams switching to BigWave
4.9/5Average ratingFrom 34+ customer reviews
30-dayFree trialTry every feature, risk-free
20+Years in businessServing field service teams since 2005
Product overview
Watch the BigWave overview
The web interface
Your office sees every work order in one place
Filter the list, pick the columns and open any work order from the grid.
Find the right work fast
Filter by status, tag, region, role, customer or date.
Save the views you use
Save a view and share it with your team. Export any view to a spreadsheet.
Everything one click away
Assignments, workflows, deliverables, customers and technicians sit in the left menu.
Technician mobile app
Give every technician the job in their pocket
The BigWave app shows each technician the work orders they are assigned to. They finish the paperwork on site, so your office does not chase it later.
- Their jobs, by visit. Scheduled and Completed lists. Pin the ones that matter.
- The whole work order. Schedule, time cards, materials, comments, photos, documents, deliverables, custom fields, signature and expenses.
- Works with no signal. Changes wait on the phone and send on their own when the signal returns.
- Safe by design. Lock the app with Face ID or a fingerprint.
Available for iPhone and Android. Your company's role settings decide which sections each technician sees.
KPI reports
See how fast and how well your team works
Reports turn your work orders into numbers you can act on. Pick a report, a period and a group. Open the records behind any figure.
- Speed. Days from request to quote, to first visit, and from work completed to invoiced.
- Money. Work order counts and invoice amounts, in total or by customer.
- Quotes. Conversion, follow-ups, and value by the person in each role.
- Visits and customers. Visits per job, warranty visits, unbillable visits, quiet customers and site retention.
How fast do we reach a customer?Request to first visit
How many quotes become jobs?Quote conversion
How long until we get paid?Work completed to invoiced
Which jobs need a second trip?Visits per job, warranty visits
QuickBooks Online integration
Stop typing every invoice twice
Connect once and pair your records once. After that, BigWave keeps your books current while your team does the work.
Full invoices
Your invoice number, every line, the right income account and the tax your customer paid.
Payments both ways
A check in BigWave reaches QuickBooks. A payment in QuickBooks reaches BigWave.
Nothing doubles up
BigWave suggests matching customers. You confirm each pair. A start date keeps past years out.
Problems never hide
A failed record is marked with the reason. You get a daily email only when something is stuck.
QuickBooks Online is a paid add-on. Contact us and we will switch it on for your company.
The platform underneath
Everything your service operation needs
Manage assets
Define and track all assets in the field, view their complete history, and auto-schedule maintenance work.
Easily schedule and assign
Handle multiple activities and assignments per work order, with centralized alerting of events as they happen.
Manage rollouts
Match each customer's delivery requirements without custom code: tailor processes, fields, alerts and status.
POSSecurityNetworksElectricalDigital displaysKiosks
Testimonials
What our clients say about BigWave
Hear how our partners cut the time they spend managing projects and improved cash flow, and why one of them wants to keep BigWave a secret from the competition.
See the app, the reports and QuickBooks working together
Book a demo. We will show you a work order from the first call to the paid invoice.