Explore BigWave
Less Chasing. More Doing.
Twelve ways BigWave takes the busywork out of running a field service business.
Your process, running itself
Build a workflow type once and every case runs the same clean path: defined steps, routed ownership, and automatic handoffs, with nothing leaving the platform.
BigWave Workflows
Turn any repeatable process into steps that route themselves, right inside BigWave.
Three kinds of workflow: one engine behind all
Kind 1
Work order
A process riding a single work order: permits, QA sign-off, RMA, escalations. Open to close.
Kind 2
Project
A process spanning a whole project: rollout approvals, onboarding, close-out across its work orders.
Kind 3
Technician
A process tied to a person: time-off requests, onboarding, certification renewals, tool & expense requests.
Define it once
Build a Workflow Type: the reusable template
Lay out the steps once as a Workflow Type and every case runs the same path. Make it global for all records, or scope it to one project, account or team. No programming.
The anatomy of a workflow
All three kinds share the exact same building blocks; configure each to fit your process.
Ordered steps
Define each status a case passes through, in display order, so nothing gets skipped or forgotten.
Routed ownership
Send each step to a department queue or a specific person, always clear whose turn it is.
"Next Step…" handoff
One click advances the case and it lands in the next owner's queue automatically, no chasing.
Comments & system log
Discuss on the record; system comments auto-log every status change for a full history.
Custom-field tabs
Add custom field groups that surface as their own tabs, capturing exactly the data this process needs.
Documents & due dates
Attach document artifacts to the case and set a due date so nothing sits past its deadline.
every step is audited! Each change is captured in the audit trail: full accountability, end to end.
Work gets pulled through
Everyone has a "Needs attention" queue
Every user opens BigWave and sees exactly which workflows are sitting on them, across every type. Nothing falls through the cracks: the process moves work to the right person and waits for no one.
assigned to me department queues filter by step open the work order, project or tech
The payoff
Your process, running itself
Whether it rides a work order, a whole project, or a technician, a workflow keeps every hand-off on track inside one platform: no side emails, no outside task lists, and everyone always knows what's next.
Work order, project & technician Automatic hand-offs No programming
Put your processes on autopilot
Build a workflow type once and every case runs the same clean path: defined steps, routed ownership, and automatic handoffs. Start your free 30-day trial.