Explore BigWave
Less Chasing. More Doing.
Twelve ways BigWave takes the busywork out of running a field service business.
Run a national rollout
From a community spreadsheet to a single platform: how BigWave turns a multi-site rollout into a project, a work order for every location, and parallel workflows that keep hundreds of sites moving.
BigWave Rollout Management
how a national rollout runs: start to finish, on one board
The opportunity
A rollout lands
A high-velocity project to install equipment or technology across hundreds of retail locations over a relatively short period of time.
The old way
A community spreadsheet
Shared spreadsheets lead to unnecessary delays, mistakes and inaccuracies, costing everyone extra time and money.
ditch the community spreadsheet!
BigWave takes the rollout
Spin up a project for the initiative
Break each rollout into a project, defining its own delivery process, custom fields, alerts and status.
Step 1: load the sites
Import all sites & custom field data
A tight integration with Excel lets the team import and export rollout data with ease.
one row per site → hundreds at once
Step 2: generate the work
A work order for every site
Quickly generate work orders for each site in the rollout: no more copy-paste, no missed locations.
Step 3: two tracks run at once
Support workflows run alongside the site visit
The site visit has its main flow: survey, install, deliverables. But most work orders also need internal-only processes: pull a permit, coordinate with the customer, stage equipment. In BigWave those are workflows: separate, parallel tracks that support the visit, each handled by a shared queue.
Main flow · the site visit
1Site survey
2Schedule & dispatch
3On-site install
4Upload deliverables
5Close out
Support workflows · internal & parallel (happening at the same time)
Pull permit needed before install
JMARTP Permits queue · anyone free picks up next
Customer coordination needed before scheduling
DLSK Account team queue · shared coverage
Stage equipment as needed
RGMVBC Warehouse queue · shared coverage
someone out today? the queue keeps moving! Each workflow is a shared queue: anyone on it can grab the next item, so a single absence never stalls a site. Build them once, no programming.
Step 4: run every site the same way
Schedule, alert & capture
Schedule technicians, configure alerts, upload deliverables and track extensive custom field data. Technician time cards flow straight into invoiceable line items, so you can track time & materials and automate same-day invoicing.
Schedule technicians Configure alerts Upload deliverables Custom field data Time & materials Automated invoicing
Shared with the organization, customers & partners
One platform for internal, customer and partner delivery teams: no status meetings, just real-time visibility for everyone.
The payoff
Deliver the rollout reliably
Streamline your field management services, eliminate meetings, and improve your customer satisfaction, across hundreds of sites at once.
No status meetings Immediate status Deliver reliably with less
Roll out hundreds of sites on one board
See how BigWave turns a national rollout into a project, a work order for every site, and parallel workflows that keep the whole program moving. Start your free 30-day trial.