Features
We provide the best service for you
BigWave's portal puts information about daily activity and deliverables at the fingertips of your operations, external partners, and customers.
Streamlined processes
Web-based software gives your entire organization a single platform. Work closely with customers, partners, and technicians, and track multiple steps and people for each site visit.
Customer access
Eliminate status meetings and reports by working with customers directly. Give them a branded login to access all deliverables, documents, and assets.
Technician access
Technicians work on a common platform with a simplified interface — uploading site documentation and entering time cards to record their time on-site.
Partner access
Partners work alongside your team using focused views of their work, and can manage, schedule, and assign their own technicians.
Improved cash flow
Invoice the same day work is completed. Technician time cards flow automatically into invoiceable line items and calculate profitability per visit with automated labor/material costs.
Asset tracking
Track field assets on an integrated platform, define attributes for different asset types with custom fields, and assign assets to people or track their status.
Custom fields
Easily create and leverage fields specific to your business and to each customer engagement, and import or export custom field data.
Always improving
Need more features?
We're engaged with our clients and constantly adding new features. Want a new one? Request it and we'll get it implemented.
Testimonials
What our clients say about BigWave
Experience the benefits — start your free 30-day trial
Streamline national service centers and help desks, manage assets, eliminate meetings, and deliver reliably with less. Try BigWave free for 30 days.