Docs & guides
Learn BigWave step by step
Tutorials and the user manual to help you and your team get the most out of BigWave.
Getting started
Getting Started
Use this section to get a basic overview of the user interface and how to use important controls such as grids and date/time controls. Before we begin, the…
Read guide →Bigwave 101
BigWave, at its core, is a work order management system and tracking a technician visit through BigWave happens in a Work Order. Work orders hold any/all…
Read guide →Login Page
To access BigWave, login with the username/password supplied to your by your company admin. If two factor auth is turned on for your site, then you will need…
Read guide →Home Page Overview and My Profile
Here is a quick rundown of the home page… 1. Navigate with the menu bar and quick search functionality 2. The user, current time and version are displayed 3.…
Read guide →Navigation Tips and Tricks
Navigating BigWave's user interface is quick and intuitive. However, there are a few nuances to the navigation that you might find helpful. Don't forget about…
Read guide →Grids and Views
BigWave makes extensive use of grids to display information. Many grids offer the ability to change what is displayed as well as export the data displayed.…
Read guide →Assets
Asset Management
BigWave Asset Management can be leveraged to track assets in warehouses, other company locations, and customer locations. Features - Know What Assets You Own…
Read guide →Asset Setup and Management
The BigWave Asset Management add-on allows the creation of Asset Types. Asset Types are created from your homepage within BigWave (internal users only). To…
Read guide →Auto-Scheduling and Maintenance
BigWave has the ability to auto-schedule maintenance for each asset under management. Auto-scheduling is set up from a project and the schedule will generate…
Read guide →Documents & templates
Document Templates
Using Document Templates, you can create documents with custom formatting and layout straight from BigWave. If you are familiar with creating a mail merge in…
Read guide →How to Create and Manage MergeFields in Microsoft Word
In BigWave, Document Templates are the mechanism used to generate or email custom documents straight from BigWave. Document Templates are created in Microsoft…
Read guide →Replaceable Fields
For items such as email subject lines and deliverable naming conventions, you can use Replaceable Fields to have BigWave compose these using live data.…
Read guide →Support For Running PO Numbers
In BigWave you have always been able to capture a PO issued by your customer in a work order. Today we released a small change that now facilitates the use of…
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