Field Service Management
Improve your service team's efficiency up to 25% with BigWave
BigWave turns a clunky mashup of disparate tools into one streamlined platform. Your whole team — plus your customers and partners — collaborate on day-to-day operations and eliminate the chaos that plagues most service delivery organizations.
Trusted by the world's leading companies
Work up to 25% more efficiently
Everything your service operation needs
Manage assets
Define and track all assets in the field, view their complete history over time, and auto-schedule maintenance work.
Easily assign
Handle multiple activities and assignments per work order, with centralized alerting of events as they happen.
Manage projects
Break each customer initiative into projects with custom processes, fields, alerts, and status — visible to your customers.
About BigWave
Expertly track maintenance services for deployed fixed assets
Combining asset management, field service management, project management, and CRM features, BigWave molds itself to your processes. Our responsive, web-based system works across multiple customers to track, schedule, and invoice — saving you time and money.
If you manage the ever-changing field-service needs of a diverse customer base, BigWave is for you.
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Built for on-site service teams
One platform for asset-heavy field service
BigWave is built for any organization that sends a technician on-site to install and maintain equipment. Customers leverage their portal to improve cash flow with fast, accurate, same-day invoices.
Our services
Streamline internal processes and centralize work
Streamlined processes
Run your whole organization on one platform — national service centers and help desks, asset management, fewer meetings, reliable delivery with less.
Full collaboration access
Work closely with customers, technicians, and partners by sharing deliverables, documentation, and schedules from a single platform.
Improved cash flow
Automated labor/material costs and pricing enable same-day, accurate invoicing for completed work.
Asset tracking & custom fields
Assign and track every asset on an integrated platform, with full customization to fit how your business works.
Testimonials
What our clients say about BigWave
Hear how our partners cut the time they spend managing projects and improved cash flow — and why one of them wants to keep BigWave a secret from the competition.
Our blog
Latest articles & product highlights
HTML Email Templates in BigWave: What They Are and Why They Matter
A plain-English intro to HTML email templates in BigWave — what they are, why they're worth it, and how AI can build one for you even if you've never written a line of HTML.
Read more →HTML Templates for Invoice Emails: The Complete Field-Code Cheat Sheet
Build a professional, branded invoice email in BigWave — with a complete cheat sheet of every field code you can drop in, plus repeating line items, totals, and a Pay Now button.
Read more →HTML Templates for Alerts and Everything Else
Invoices aren't the only emails BigWave sends. Here's how to use HTML templates for alerts, reminders, quotes, and other notifications — with the building blocks that work across every email type.
Read more →Try BigWave free for 30 days
Streamline national service centers and help desks, manage assets, eliminate status meetings, and deliver reliably with less.