Features
Everything your operation needs,
in one portal
BigWave's portal puts information about daily activity and deliverables at the fingertips of your operations, external partners, and customers.
Streamlined processes
Web-based software gives your entire organization a single platform. Work closely with customers, partners, and technicians, and track multiple steps and people for each site visit.
Learn more →Easily schedule and assign
Handle multiple activities and assignments per work order, with centralized alerting of events as they happen.
Learn more →Improved cash flow
Invoice the same day work is completed. Technician time cards flow automatically into invoiceable line items and calculate profitability per visit with automated labor/material costs.
Learn more →Asset tracking
Track field assets on an integrated platform, define attributes for different asset types with custom fields, and assign assets to people or track their status.
Learn more →Rollout management
Run national, multi-site rollouts on one board — import every site, generate a work order per location, and keep parallel support workflows moving across hundreds of sites.
Learn more →Custom fields
Easily create and leverage fields specific to your business and to each customer engagement, and import or export custom field data.
Learn more →Customer access
Eliminate status meetings and reports by working with customers directly. Give them a branded login to access all deliverables, documents, and assets.
Learn more →Technician access
Technicians work on a common platform with a simplified interface — uploading site documentation and entering time cards to record their time on-site.
Learn more →Partner access
Partners work alongside your team using focused views of their work, and can manage, schedule, and assign their own technicians.
Learn more →Workflows
Build a workflow type once and every case runs the same clean path — defined steps, routed ownership, and automatic handoffs, with nothing leaving the platform.
Learn more →Document management
Go beyond a plain upload with Deliverables — custom slots, required file types and naming conventions, and review status tracked on every work order.
Learn more →Integrations
Connect BigWave to the systems you already run with a full REST API — pull work order, invoice, and asset data or push updates from your own tools.
Learn more →Always improving
Need more features?
We're engaged with our clients and constantly adding new features. Want a new one? Request it and we'll get it implemented.
Testimonials
What our clients say about BigWave
Experience the benefits — start your free 30-day trial
Streamline national service centers and help desks, manage assets, eliminate meetings, and deliver reliably with less. Try BigWave free for 30 days.