Customer access
A window into their own service — 24/7
Issue customers a role-based login to your BigWave instance and let them track work orders, sites, assets, documents and payments — all scoped to just their account, in real time.
BigWave Customer Access
Give your customers a window into their own service — 24/7.
Set up access
Give the customer a login
Add a customer contact on their record and issue them a login to your BigWave instance — no separate system to stand up.
Control it
Assign a role
Role-based permissions decide exactly what each user can do — read, create, update, or delete — area by area.
fine-grained, per area
They log in
Straight into the same live system
Customers work the very same records your team does — no exports, no portal to keep in sync. What they see is real-time truth, scoped to just their account.
A window into their own service
Once they're in, customers can see everything happening on their account — self-service, around the clock.
Work orders
Track every work order and its live status — from first request to completion.
Sites & site map
Browse all their locations, grouped by region and pinned on a map.
Assets
See the equipment installed at each site, with its details and condition.
Projects
Follow the projects that group and organize their work orders.
Documents & deliverables
Download the documents and deliverables you've shared with them.
Payment history
Review invoices and full payment history in one place.
only what you allow them to see! Visibility is controlled per area and per field — customers see their data, and nothing else.
And they can start work
Customers create work orders — two ways
Self-service
Log in and submit a new work order themselves — the request lands straight in your queue.
Via the API
Their own systems create work orders in BigWave automatically — no manual entry at all.
The payoff
Sticky customers, fewer phone calls
Self-service and around-the-clock visibility mean immediate answers instead of status calls — the kind of superior service that keeps accounts loyal.
24/7 self-service Role-based access Last-login tracking
Give your customers a window into their service
A branded, role-based login lets customers track work orders, sites, assets, documents and payments — and even create work orders — 24/7. Fewer status calls, stickier accounts. Start your free 30-day trial.