A few changes have been made in the technician area to address the fact that a single technician can belong to and be sourced from multiple work platforms (WorkMarket, OnForce, Field Solutions, etc.). A new tab called Work Platforms was been added to the Contact Information for the technician. As you can see you can now capture the individual ID’s associated for each technician on each platform.
These new fields are importable/exportable and can be shown in any grid view that displays technicians. Additionally you can find technicians via their associated work platform id’s through Quick search.
Also, when assigning a technician you can now filter by work platform (1). And when you filter on the work platform, only technicians that have id’s associated to that specific platform are displayed. Also, an ‘Associate to’ checkbox (2) is used to associate the assignment to that work platform.
If the checkbox is checked when the assignment is made, then the assignment will hold the work platform information. This is useful when it is difficult to ascertain what platform you are tracking the technician’s work through. Simply hover over the contact card next to the assignment to see the specific platform being used. In the example below you can see Eleazer is tracked through WorkMarket (1) and Behar is tracked through Field Solutions (2). Their work platform id’s are also displayed for reference.