Multi-project, Multi-customer, Multi-site Tracking
Our web-based software adjusts to your clients’ unique needs by grouping commercial accounts into “projects,” enabling separate collections of work orders, custom fields, schedules, alerting, etc., for each customer you service. Each customer site and asset is tracked along with the full history of all work ever done for each asset.
Data and Documentation Collection
Enter important information and save valuable time. Capture information and documentation during a worksite visit on any tablet or smartphone.
Advanced Resource Scheduling
BigWave’s field service software not only enables scheduling of site visits, but provides the capability to have multiple activities that can be scheduled and assigned for each work order.
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Quotes and Invoice Creation
Save time and accuracy with automated entry of invoice items. Leverage multiple rate schedules per customer, track labor, materials and “other” costs to easily generate quotes and invoices and gain instant insight into your profitability.
Store all technicians whether W2 or 1099 employee and store the services they provide along with the costs associated for their services.
Import or Export Anything, Anywhere
Any spreadsheet provided by your customers, internal team and partners can be uploaded and imported. Eliminate data entry by uploading schedules custom field information, technicians, customer sites and more. Upload all materials and parts you would ever use with costing information for easy inclusion in your work orders.
Stay on top of the most important issues of the day with customized alerting. Track issues at a high level to understand any red flag items that need attention. Timer notifications inform when important deadlines are near due or missed.
Create a customized report, generate and send it to your customers and team on a schedule you control.
Increase Your Productivity With BigWave