Timer Alerts

Today we are excited to announce two new alerts available in BigWave. Timer alerts tell BigWave to notify you when certain things become overdue. Two of these alerts are release with a 3rd coming soon. Overdue Status Overdue Timecard Overdue Schedule Item (coming soon) Let’s explore these first two in more detail. When items become overdue, you can be emailed (just as before) or you can be “notified”. Notifications appear in the BigWave header. If you have zero notifications, it will look like this… However, when new notifications occur, the icon will blink and the message changes to something like… Click on this message to reveal a dialog that lists all notifications… From here you can delete notifications, and new notifications always appear at the top of the list. Also, most of the legacy alert types can show as notifications or send as email (both forms are allowed). Let’s see how these are set up.   Overdue Status Timer The Overdue Status Timer instructs BigWave to monitor stale work orders in the project. The picture below shows adding the Timer – Status Overdue alert. Shows the Timer – Status Overdue alert is chosen Status – this is the status that is monitored Must switch to – this is the status the work order must be in to stop the timer (or any status change) Within – a simple time string that expands to an amount of time Examples, entering… 5d = 5 days 5d, 10h = 5 days, 10 hours 30m = 30 minutes The most complex example you could have is… 5d, 10h, 30m = 5 days, 10...

Technicians and Work Platforms

A few changes have been made in the technician area to address the fact that a single technician can belong to and be sourced from multiple work platforms (WorkMarket, OnForce, Field Solutions, etc.). A new tab called Work Platforms was been added to the Contact Information for the technician. As you can see you can now capture the individual ID’s associated for each technician on each platform. These new fields are importable/exportable and can be shown in any grid view that displays technicians. Additionally you can find technicians via their associated work platform id’s through Quick search. Also, when assigning a technician you can now filter by work platform (1). And when you filter on the work platform, only technicians that have id’s associated to that specific platform are displayed. Also, an ‘Associate to’ checkbox (2) is used to associate the assignment to that work platform. If the checkbox is checked when the assignment is made, then the assignment will hold the work platform information. This is useful when it is difficult to ascertain what platform you are tracking the technician’s work through. Simply hover over the contact card next to the assignment to see the specific platform being used. In the example below you can see Eleazer is tracked through WorkMarket (1) and Behar is tracked through Field Solutions (2). Their work platform id’s are also displayed for reference....

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