How BigWave Became Fujitsu’s One Stop Solution
Fujitsu Transaction Solutions Inc. targets markets in the retail and financial systems industries. Their solutions include Fujitsu products and various 3rd-party hardware, software and professional services including infrastructure management tools, Point-of-Sale hardware, software, and wireless mobile devices. As the prime contractor, Fujitsu is responsible for the on-time delivery and installation of highly-complex solutions and, in some cases, is required to provide periodic cost vs. budget reports.
Real-time management of a large field technician workforce, as well as, 3rd-party delivery partners was essential to the success of each customer engagement and was not possible with Fujitsu TXS’s current project management software. Keeping all the different parties in the loop was also a time consuming and laborious process.
With BigWave, not only is Fujitsu TXS more effectively able to manage their resources but their partners and customers could also “be on the same page” by using the resource management system.
Complete life-cycle project management and efficient communication through an easy to use interface is realized in one solution.
BigWave’s flexibility allows Fujitsu project managers to re-direct resources, send notifications and documentation, re-schedule other site activity and recognize red flags as needed during a roll-out.
In addition to partner management, BigWave tracks and manages technicians in an automated fashion greatly reducing manual phone communications and adding productivity to team members.
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