Why Canem Systems Uses BigWave
“Several years ago we were looking for a platform to manage our ongoing work across our company’s national spread. We looked at many solutions but found that they would all require us to adjust our business models slightly to fit into their structure. Without BigWave, we estimate we would have to add approximately 25% more staff in order to maintain the standards our customers have come to expect from us.
When we found BigWave, we recognized an inherent flexibility that would accommodate not only our national business practices but also the nuances found in each of our various regions and our varied customer base.
The flexibility of the system allows us to make adjustments within the system based on project and customer specifics without making time consuming program changes or leaving the platform to work within a parallel spreadsheet system.
BigWave’s user interface is extremely easy to use and their multi-level approach allows users to see all the pertinent information and use all of the tools required for each specific role in a simple, easy to understand way. We are continually surprised at how fast our customers and technicians grasp the concepts. With everyone working within the same system communication is accurate and streamlined.
BigWave allows us to consistently provide a professional product and maintain a high service level across our portfolio. In most cases our competition relies on spreadsheets and scratchpads to stay organized while we rely on a system that is available at any time, from anywhere giving us a distinct advantage.
Over the five years of the business relationship, BigWave has continued to add value to the system. Recent additions such as the invoicing and asset management components have allowed us to further streamline our workflow and bring additional ongoing value to our clients.
The software allows us to manage multiple projects, across multiple regions all with a relatively small team. This keeps our teams focused and efficient without adding additional costly resources. BigWave also allows a lesser experienced workforce the ability to manage more complex projects with less input from senior staff. Without BigWave, we would have to add approximately 25% more staff in order to maintain the standards our customers have come to expect from us.” Brian Van Herk at Canem Systems Ltd
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