Title slide Hi my name is John Livermore, and I am pleased to introduce you to BigWave…the only application built for IMACD services firms. This short video will give you a good understanding about our company and how we can help a company like yours. [***] What do IMACD Services Firms Do? You may not have heard of the term IMACD so allow me to quickly explain what IMACD is. [***] IMACD simply stands for Installs, Moves, Adds, Changes, and Deletes. [***] IMACD services always require a technician to travel to a location to perform some type of work. The information gathered by the technician during the visit is required as proof that payment should be received for the work done. Also, your customer will require site documentation that the work has been completed in order for your company to get paid. [***]Whether you perform service work on POS equipment, wireless networks, do light construction, or some other activity in the field, you will probably find that BigWave is an ideal tracking tool for field service type of activities. Our unique approach and project flexibility enable your teams to all work out of one portal for all your IMACD services work. [***] Introduction To BigWave So a quick introduction to BigWave. [***]BigWave is the only software application built for IMACD services firms and the only comprehensive web-portal on the market for IMACD services work. [***]We accomplish this with 2 different project types within the application. [***]These are Help Desk projects for your maintenance contracts and [***]Rollout projects for your multi-site rollout contracts. [***]As a bonus BigWave offers a 3rd project type called Issue Tracking projects. These track internal initiatives to make sure no issue falls through the cracks. We were founded in 2005 [***]and you can see some of the clients that use BigWave to track their help desk and rollout activities. References can be provided upon request. [***] Challenges faced by IMACD Services firms So what is the biggest challenge that we see in the marketplace for IMACD Services firms? [***]Well we at BigWave understand typical IMACD contracts have fixed or nearly fixed revenue potential, so margins and ultimate profitability can only be maximized by keeping costs as low as possible. [***]However, due to the amount of information that must be daily collected and presented to the customer for payment, keeping costs low is a big challenge! Without a good tracking tool that systemizes operations, IMACD services firms throughout the lifecycle of a project book extra costs that ultimately damage profits and credibility. [***]We have spoken to many companies that do IMACD services work, and we see common solutions employed to make sense of the daily operational chaos that exists. First and foremost is the project spreadsheet, and if you have used a spreadsheet to track a project before, then you understand the challenges associated with that. Ultimately multiple spreadsheets will exist, some part of each is up-to-date and some part of each is completely wrong. Keeping the spreadsheet up to date and accurate is next to impossible. It can be done, but an inordinate amount of time and effort is required. Also, most companies that we speak with have direct requests from their customers, typically retail “end users”, to not use spreadsheets and instead provide reports and status through a web portal. Alternatively you may have examined traditional web-based project tracking tools for your IMACD services work. These are all good products, but don’t fit the model and requirements of IMACD services firms. [***] Management by spreadsheet Does your firm use spreadsheets? This graphic probably sums up what you experience on a daily basis in your company. CHAOS! [***]At the edges of the graphic are your partners. Delivery companies, logistics companies, disposal companies, and technicians. all working on your behalf to help with the different aspects of your rollout. [***]In the middle of it all is your internal project management team. The center of the project, the brainstem, the critical link. Creating, receiving, updating, and sending out spreadsheets to your partners and customers. Taking phone calls, reading emails, retrieving faxes, storing documentation, paying partners and technicians, billing your customer. Nobody can go on vacation or , for gosh sakes, quit because inevitably critical information is tucked away in each team member’s head! [***]Without a good web portal to help organize and store documentation and provide reports, your customer is out of the loop. They have a lot riding on you and they have probably told you they don’t like being out of the loop. So how do you fix this? [***] The BigWave Solution BigWave offers a way. BigWave is built around the IMACD services process with flexibility to accommodate any project’s special needs. [***]With a centralized web portal, your delivery partners and technicians can read or provide the most up-to-date information so that all involved can easily find information and/or know current status. No more scrambling to gather documentation or understand at a particular site “now why did we have to perform a revisit?” or “why is there an extra charge associated with this visit?”. The answers are easily found at your fingertips within the portal. [***]Meanwhile giving your customer access gives them the satisfaction of seeing the progress of their project from a professional web portal. [***] ROI – the low hanging fruit Existing BigWave customers benefit from our solution in many ways. We suggest four areas to think about when determining what ROI you may get from using a solution such as BigWave. [***]For example, BigWave can help you understand that a technician for another project is scheduled to be in the same area for your project. By coordinating the schedule for those sites between the projects, travel expenses can be cut in half. [***]Most BigWave customers require their technicians to upload documentation to the portal each night. That way the project information is updated by the people closest to the work being done. Of course all this information can be reviewed by the project team, but they don’t have to be tasked with keying this information into the portal or in the absence of a portal, the project spreadsheet! [***]Many IMACD services teams are tasked with calling each technician the day before a job is scheduled to make sure that they understand they are scheduled to be on site. BigWave offers an automated way to accomplish this and greatly minimizes the number of technicians that must be manually contacted. [***]To drive sales BigWave customers showcase their professionalism with the capabilities driven by our superior tracking system. Many times this has been a key component to winning additional business. [***] BigWave Delivery Models We offer several delivery options. [***]The simplest is the software as a service model. This model empowers your team to track projects through BigWave within a few days. [***]A standard site license model is available as well. [***]Additionally, if you have a need for source code, that can be appended to each of the above models. [***]Finally, if you truly need a customized solution, you can leverage BigWave consulting to jump start your project with smart techniques, tools, and technologies that will get a solution in place in the most efficient and cost conscious manner. If you are considering building from scratch, we recommend you at least consult with us before you get down the road spending $1M or more, with nothing tangible to show for it. Believe me, it can happen. If software development isn’t your business and you truly need a customized solution, then you will find it invaluable to work with a team that understands the needs of IMACD services firms just like yours!! [***] In Conclusion In conclusion controlling costs effectively is the only way to maximize margins for IMACD services work. BigWave has studied the problem faced by this industry and offers the only comprehensive solution that keeps costs as low as possible, boosts your margins, and drives your success. We invite you to contact us for a full featured demo of our product, are excited to learn about the challenges you face, and discuss how we can help! Thank you for your time!